How does Canva Premium work when purchased from Genflix?
When you purchase Canva Premium from Genflix, you receive an invite to access Canva Premium features via email. After accepting the invite, you’ll be granted access to all Canva Premium tools, templates, and features.
How will I receive my Canva Premium access?
We will send a Canva Premium invite to the email address you provided at the time of purchase. Check your inbox, spam, or junk folder for the invite and follow the instructions to activate your subscription.
What should I do after receiving the invite?
Open the email from Canva or Genflix, click on the "Access Canva Premium" button, and follow the instructions. If you don’t have a Canva account, you’ll need to create one using the same email address you provided.
How long does it take to receive the Canva Premium invite?
Typically, you will receive the invite within a few minutes after purchase. However, during peak times, it may take up to 24 hours. If there is a delay, we will notify you via WhatsApp.
Can I use my existing Canva account to accept the invite?
Yes, you can use your existing Canva account to accept the invite. Ensure that the email address you used for purchase matches the one linked to your Canva account.
What if I encounter an issue while accepting the invite?
If you encounter any issues or receive an error message, such as difficulties logging in or activating your subscription, please contact our support team via WhatsApp. We will assist you in resolving the problem.
Can I share my Canva Premium access with others?
No, Canva Premium access is intended for personal use only. Sharing your subscription with others is against our guidelines and may lead to the termination of your subscription.
Are there any restrictions on using Canva Premium purchased from Genflix?
Yes, you must not alter any account settings or subscription details. Unauthorized changes to account settings or billing information could result in the loss of access or termination of your subscription.
What should I do if I don't receive the invite within the expected time frame?
If you do not receive the invite within the expected time, first check your spam or junk folder. If it's still not there, contact our support team via WhatsApp for immediate assistance.
Can I cancel or request a refund for my Canva Premium subscription?
Refunds are available if the invite is not delivered within 72 hours of purchase or if there are unresolved issues with your subscription. For more information, please refer to our refund policy or contact our support team for assistance.
For any additional questions or support, feel free to reach out to our Genflix support team via WhatsApp. Enjoy your Canva Premium experience!