1. How do I receive my Netflix Premium subscription?

Once you’ve purchased, your Netflix login details will be sent to you via email, and order details will be sent to your WhatsApp. Delivery is usually instant but may take up to 24 hours during busy times.

2. How do I log in to my Netflix account?

Use the provided email and password to log in on the Netflix website or app. Follow the email instructions and use the WhatsApp code for added security.

3. What are the usage guidelines for my Netflix Premium account?

Use the account on the designated number of devices, avoid sharing your login details, and do not alter account settings. Full details are in our usage guidelines.

4. Can I get a refund if I am not satisfied?

Refunds are available if your account isn’t delivered within 72 hours or if unresolved issues persist after an exchange. Contact our support team to request a refund, which will be processed within 5-7 business days.

5. Is it possible to exchange my Netflix Premium account?

Yes, exchanges are allowed if there are issues with your account within the validity period. Contact support with your purchase details and issue description. Note that not following guidelines may void the exchange policy.

6. What if I have issues or questions about my Netflix account?

For issues or questions, reach out to our customer support at [email protected]. We provide lifetime support as long as guidelines are followed.

7. How do I request an exchange or return?

To request an exchange or return, contact our support team with your purchase details and issue description. Returns are accepted only if the account doesn’t work on first use or if there’s an error in account details. Requests must be made within 24 hours of delivery.

8. What should I do if I need help or support?

For help, contact our customer support team at [email protected]. We’re here to assist with any issues to ensure a smooth streaming experience. Please refrain from spamming or inappropriate behavior to avoid service termination.

9. How many devices can I use with my subscription plan?

Each Netflix Premium purchase from Genflix includes access for 1 Screen Per Purchase. This means you can watch on one device per your plan. If you need to switch devices or require access on multiple devices, consider purchasing additional screens or increasing the quantity during checkout.

10. What does "1 Screen = 1 Device" mean?