1. How do I receive my order after purchase?

    After you buy, we will send you an email or a message on WhatsApp with your login details for your new Figma Professional account, so you can start using it right away.

  2. How does Figma Professional work when purchased from Genflix?

    When you buy Figma Professional from Genflix, you get a fully activated account with all the premium features, including unlimited version history and design libraries. It’s ready for you to start designing immediately.

  3. Will I get a personal account or shared access?

    You will receive a personal Figma Professional account that is just for you. No one else will have access, ensuring your work is safe and private.

  4. How does Genflix activate this subscription and what plan is this?

    We activate the Figma Professional plan using the Figma Education Plan, giving you full access to all professional features.

  5. Can I use my existing Figma account?

    No, this subscription comes with a new account. You can't use it with your old Figma account.

  6. What if I have problems accessing Figma Professional?

    If you have any issues, please contact Genflix support at [email protected] or reach out via WhatsApp for quick help.

  7. Are there any feature limits?

    No, you will have access to all Figma Professional features, just like any regular subscription from Figma.

  8. Can I share my subscription with others?

    No, this subscription is for your personal use only and cannot be shared.

  9. What if I don’t receive access on time?

    If you don’t get your login details when expected, please contact [email protected] or message us on WhatsApp for immediate assistance.

  10. Can I cancel or get a refund?

    Once activated, subscriptions are generally non-refundable. However, you can reach out to [email protected] to discuss any concerns.