1. Purchase Guidelines

• Correct Information Required: When purchasing a BGMI Car Gift, it is essential to provide accurate in-game character details (such as your Game ID or Character ID). If incorrect information is entered during the purchase, Genflix is not responsible for any errors. Refunds, exchanges, or new orders will not be issued for incorrect details provided at the time of purchase.
• Verification of Wrong Credentials: If a customer claims a scam or non-delivery of their order, we have the ability to verify the credentials provided during the purchase. However, please note that our delivery system is automated, and issues arising from incorrect credentials cannot be resolved by Genflix. Ensure that all details are accurate before confirming your purchase.
• Requirements to Receive the Item:
  • You must be friends with the gift sender for more than 72 hours.
  • You need to have more than 50+ synergy with the sender, which can be achieved by playing TDM (Team Death Match) or sending popularity.
  • Your ID level must be above 30+ to receive the car gift.

2. Delivery Policy

• Processing Time: Orders for BGMI Car Gifts are typically processed within 3-5 days. Once your order is complete, you will receive an email with your BGMI Car Gift confirmation details. Please keep an eye on your inbox for these updates.

3. Refund Policy

Genflix offers refunds under specific conditions:

• Delayed Delivery: If your BGMI Car Gift is not delivered within 7 days, you may request a refund. To initiate the refund process, contact our support team at [email protected]. After verifying the claim, we will process the refund, which will be credited back to the original payment method used during the order.
• Product Mismatch: If the digital item delivered does not match the description provided at the time of purchase, a refund will be issued.
• Transactions Only Through Genflix: Refunds are only available for purchases made directly through Genflix. Transactions conducted outside our platform are not eligible for refunds.
• Fraudulent Claims: Genflix does not entertain fraudulent claims. We reserve the right to take legal action and permanently suspend any account involved in filing fraudulent claims.

4. Return Policy

• No Returns: Once a transaction is completed, there are no returns. By completing your purchase, you agree to accept the item and finalize the sale. This policy is strictly enforced to maintain the integrity of digital transactions.
• No Returns for In-Game Items: In-game items, including BGMI Car Gifts, cannot be returned under any circumstances, even if requested. You are fully responsible for your actions and decisions made during the purchase process.

5. Exchange Policy

• No Exchanges: Due to the nature of digital in-game items, exchanges are not possible. Once a purchase is made and the item is delivered, the transaction is considered final. Refunds will only be issued if the delivered product does not match the description provided at the time of purchase.

These guidelines and policies are designed to provide clarity and ensure a smooth purchasing experience for BGMI Car Gifts on Genflix. Please review them carefully before making a purchase. Should you have any questions or require further assistance, feel free to contact our support team at [email protected].