Usage Guidelines

1. License Activation Instructions
   • Use on New Accounts Only: The license key must be redeemed on an Adobe account where no previous premium subscription has been activated. Ensure your account meets this requirement before redeeming the key.
   • Redeem Within 24 Hours: You must activate the license key within 24 hours of receiving it. If the key does not work within this timeframe, we will provide a free replacement.
   • Responsibility Post-24 Hours: Any issues arising after the 24-hour activation window will be considered your responsibility, and no replacement or refund will be provided.
2. Account Security
   • Don’t Share Your License Key: The license is for your personal use only. Sharing it with others may result in unauthorized use, and no replacement will be provided in such cases.
   • One Account = One License Key: Use one license key per account. Sharing your account after activation is discouraged to ensure the security of your subscription.
3. Activation Process
   • Self-Activation: Upon purchase, you will receive an email with your license key and step-by-step instructions to activate Adobe Acrobat Pro DC. Carefully follow the provided steps to activate your plan.
   • Ensure Accuracy: Double-check your inputs during the activation process to avoid errors.
4. Customer Support
   • Contact for Issues Before Activation: If you face any issues with the license key within the first 24 hours, contact our support team for assistance. Provide your purchase details and proof of the issue (e.g., screenshots).
   • Post-Activation Issues: Any problems after the 24-hour activation window will be considered customer error, and our support team will not provide replacements, exchanges, or refunds.

Policies

1. Delivery Policy
   • Instant Delivery: License keys will be sent via email within 24 hours of your payment confirmation. Check your inbox (including spam/junk folders).
   • Accuracy & Security: We ensure accurate and secure delivery of your license key.
2. Exchange Policy
   • Eligibility for Exchange: Exchanges are only valid if:
     • The license key does not work upon first use.
     • The issue is reported within 24 hours of receiving the key.
   • How to Request an Exchange:
     • Contact our support team with your purchase details and proof of the issue (e.g., screenshots).
     • Our team will verify the issue and provide a replacement key if eligible.
   • Non-Compliance: If you attempt to redeem the key on an account with an existing premium subscription or fail to follow the activation instructions, the exchange policy will be voided.
3. Refund Policy
   • Eligibility for Refund: Refunds are only provided if:
     • The license key is not delivered within 72 hours of purchase.
     • There is a proven issue with the license key that cannot be resolved through an exchange.
   • Refund Process: Approved refunds will be processed to the original payment method within 5-7 business days.
4. Return Policy
   • Return Conditions: Returns are only accepted if the license key does not work upon first use and the issue is reported within 24 hours of delivery.
   • How to Request a Return:
     • Contact our support team immediately with your purchase details and proof of the issue (e.g., screenshots).
     • Our team will verify the issue and process the return request if eligible.

Disclaimer

Genflix is an informal business and not a registered company. By purchasing from us, you agree to these guidelines and policies. For assistance, please contact us at [email protected].

Thank you for choosing Genflix for your Adobe Acrobat Pro DC subscription needs!