1. Order Delivery

• After placing your order, you will receive notifications via email regarding the status of your Telegram comments order:
  • First Email: Order Confirmation – This confirms that your order has been successfully received and is being processed.
  • Second Email: Order Delivered – This email confirms that your order has been fully delivered.
  • OR
  • Second Email: Order Delayed – If there are any delays, you will receive this notification along with an estimated time for delivery.

2. Order Finalization and Termination

• Ensure that the Telegram post or group/channel link you submit is accurate. Once you receive the Order Delivered notification from Genflix, the service is considered complete, and no refunds or modifications will be issued.
• Double-check and select the appropriate service before confirming your order:
  • Comment Quality – Make sure to choose based on your engagement needs.
  • Package Size – Select the number of comments that fit your requirements.

3. Support and Assistance

• Our support team is available 24/7 to assist you via WhatsApp and email, both during and after the order process.
• Refunds and User Conduct: Refunds are not available once an order is completed. If incorrect information (e.g., a wrong URL or group/channel link) is provided during the order process, no refund will be issued.

4. Privacy Assurance

• Any personal information, such as your email address and phone number, collected during the order process will be kept confidential and will never be shared with third parties.

Policies

1. Payment Policy

• All orders will be processed only after full payment has been made. Your payment secures your order and initiates the delivery process. Ensure that your payment details are accurate to avoid any delays.

2. Refund Policy

• Refunds can only be requested if your order has not been delivered. If there are issues or delays in the delivery process, contact support to resolve the matter. Refund requests after the order has been delivered will not be accepted.

3. Delivery Policy

• Orders are processed and accepted within 60 to 300 seconds of placement. Once your order is confirmed, you will receive a Confirmation Email.
• Upon completion of your order, a Delivery Notification Email will be sent to notify you that the service has been successfully fulfilled.