After purchasing, your Surfshark VPN login details will be sent to you via email, and order details will be sent to your WhatsApp. Delivery is usually instant, but during busy periods, it might take up to 24 hours.
Log in using the provided email and password on the Surfshark VPN website or app. Follow the instructions in the email and use the code sent to your WhatsApp for additional security.
Ensure you use the account only on the allowed number of devices, do not share your login details, and do not modify any account settings. For detailed information, please refer to our usage guidelines.
Refunds are available if your account isn't delivered within 72 hours or if there are unresolved issues after an exchange. To request a refund, contact our support team. Approved refunds are processed within 5-7 business days.
Yes, exchanges are permitted if there are issues with your account within the validity period. Contact support with your purchase details and a description of the issue. Please note, not following our guidelines may void the exchange policy.
If you encounter any problems or have questions, reach out to our customer support at [email protected]. We provide lifetime support for accounts as long as our guidelines are followed.
To request an exchange or return, contact our support team with your purchase details and a description of the issue. We’ll verify and provide a replacement if eligible. Returns are accepted only if the account doesn’t work on first use or if there’s an error in account details. Requests must be made within 24 hours of delivery.
For any assistance, contact our customer support team at [email protected]. We're here to help with any issues you might have, ensuring a smooth VPN experience. Please avoid spamming or inappropriate behavior with our support staff to prevent service termination.