Provide Accurate Information: Ensure that you enter the correct in-game details (such as your game ID or character ID) when purchasing BGMI UC. Genflix is not responsible for errors due to incorrect information, and we cannot issue refunds or exchanges for such cases.
Verification of Incorrect Details: If you claim non-delivery or a scam, we will verify the details provided during the purchase. Our system is automated, so issues arising from incorrect information cannot be corrected. Please double-check your details before finalizing your order.
UC Delivery: Make sure your BGMI account is active and visible for successful UC delivery. Visibility is necessary for the transaction to be completed.
Processing Time: Orders are typically processed within 1-2 minutes. During peak times, processing may take up to 1-2 hours.
Delayed Delivery: If your UC is not delivered within 72 hours, you can request a refund. Contact our support team, and after verifying the issue, we will process the refund to your original payment method.
Product Mismatch: If the UC delivered does not match your order, a refund will be issued.
Purchases Through Genflix Only: Refunds are only available for transactions made directly through Genflix. Purchases made outside our platform are not eligible for refunds.
Fraudulent Claims: Fraudulent claims will not be entertained. Accounts involved in such claims may face suspension and legal action.
No Returns: Once a transaction is completed, no returns are accepted. By finalizing your purchase, you agree to accept the UC as delivered.
No Returns for UC: UC cannot be returned after delivery, even if requested.
No Exchanges: Digital items such as UC cannot be exchanged. Once delivered, the purchase is final. Refunds are only available if the UC does not match the description of the original order.
These guidelines ensure a smooth experience for purchasing BGMI UC on Genflix. Please review them before buying. For questions or assistance, email us at [email protected].