Usage Guidelines

1. Keep Your Account Secure:

• Don’t Share Your Login Details: Your NordVPN account details are confidential. Keep them secure and do not share them with anyone.
• Device Limits: Depending on your subscription plan, you can connect up to 6 devices simultaneously. Ensure you’re within this limit to avoid disruptions.

2. Account Management:

• Don’t Alter Settings: Avoid making unnecessary changes to your account settings. For optimal performance, use the default settings unless you’re familiar with advanced configurations.
• We Manage Your VPN: Our team ensures your VPN service runs smoothly. If you encounter issues, we’ll assist you in troubleshooting them.
• NordVPN Only: Your subscription is exclusively for NordVPN services. It should not be used for any other purpose, including accessing unauthorized content.

3. Support & Rules:

• We’re Here to Assist: We offer support as long as you adhere to these guidelines. If you face issues, contact us .

Policies

1. Delivery (Shipping) Policy:
   • Instant Access: Once your payment is confirmed, you’ll receive your NordVPN login details immediately via email. We’ll also send you order details via WhatsApp.
   • Secure Delivery: All details are sent securely to ensure your privacy.
   • Busy Days Notice: During high traffic times, delivery might take up to 24 hours. Please be patient; we’ll get your details to you as quickly as possible.
2. Exchange Policy:
   • Eligibility for Exchange: You may request an exchange if there’s an issue with your NordVPN account within the subscription period.
   • Validity of Exchange: Exchanges can be requested anytime during your subscription.
   • How to Request an Exchange:
     • Contact our support team with your purchase details and a description of the issue.
     • We’ll review the issue and provide a replacement account as soon as possible.
   • Compliance: Not adhering to usage guidelines may affect your eligibility for an exchange.
3. Return Policy:
   • Return Conditions: Returns are accepted if the account is not functioning upon first use or if there’s an error with the account details.
   • Return Window: You must request a return within 24 hours of receiving the account.
   • How to Request a Return:
     • Contact our support team with your purchase details and the issue.
     • We’ll review the issue and process your return request.
4. Refund Policy:
   • Eligibility for Refund: Refunds are issued if the account isn’t delivered within 72 hours of purchase or if an issue remains unresolved after an exchange.
   • Refund Processing: Approved refunds are processed to your original payment method within 5-7 business days.
   • How to Request a Refund:
     • Contact our support team with your purchase details and a description of the issue.
     • We’ll review the issue and process your refund request.