Usage Guidelines
1. Keep Your Account Private:
- Don’t Share Your Login Details: Your login information is for your personal use only. Keep it secure and do not share it with anyone else.
- 1 Screen = 1 Device: The account should be used on one device at a time. To use it on multiple devices, additional screens must be purchased.
2. Account Management:
- Don’t Change Settings: Your account settings are pre-configured. Please refrain from altering any settings or login details to prevent issues.
- We Manage Your Account: We handle the management of your account, ensuring you have a hassle-free streaming experience.
- Chaupal App Only: This subscription is exclusively for the Chaupal app. It should not be used for any other services or platforms. We cannot assist with issues arising from improper usage.
3. Support & Rules:
- We’re Here to Help: As long as the guidelines are followed, we will provide support throughout your subscription.
- Stick to the Guidelines: Adherence to these guidelines ensures a smooth and uninterrupted streaming experience.
- Agreement: By purchasing a Chaupal app subscription from Genflix, you agree to abide by these guidelines.
- Replacements: Free replacements are provided for issues caused by us. However, if problems arise due to misuse or user error, replacement requests will not be honored.
Additional Guidelines:
- Do Not Lock Your Profile: Ensure that your profile remains unlocked and accessible at all times.
- Follow Login Instructions Carefully: Adhere to the provided login instructions to avoid any issues.
- Customer Support Behavior: Our customer support team is here to assist you. Any form of spamming or inappropriate behavior towards our staff will result in immediate termination of your subscription. Do not spam or contact our staff directly without prior consent. For major concerns, email us at [email protected]. Our team is trained to assist you and will arrange a call if necessary.
- Payment and Subscription Settings: Do not access or modify any payment options within the billing and subscription section of your Chaupal account. Any changes made may lead to the termination of your subscription without a replacement or refund.