1. Keep Your Account Private:

• Don’t Share Your Login Details: Your JioHotstar account is for your personal use only. Keep your login information secure and do not share it with anyone.
• 1 Screen = 1 Device: Use the account on one device only. If you need to use JioHotstar on more than one device, please contact our support team for assistance.

2. Account Management:

• Avoid Changes: Do not make changes to billing, subscription settings, or payment methods on your account. If you need any assistance, reach out to our support team.
• No Unauthorized Calls: The JioHotstar account number we provide is for logging into your subscription. Do not call the JioHotstar account number directly. If you do, and we find out, your subscription will be terminated immediately without any questions. We are responsible for providing a smooth streaming experience and lifetime support, so please follow these guidelines to ensure uninterrupted access to your shows.

3. Support & Rules:

• We’re Here to Help: If you follow these guidelines, you’ll have a smooth experience. We’re here to help with any issues you might face.
• Stick to the Guidelines: Following these simple rules will ensure that you can enjoy JioHotstar without interruptions.
• Agreement: By purchasing a JioHotstar subscription from Genflix, you agree to follow these guidelines.

4. Customer Support & Conduct:

• Support and Conduct: Our customer support and staff for subscription products are here to help you in every possible way. However, any form of spam or inappropriate behavior towards our staff will result in the immediate termination of your subscription without further questions. Do not spam or call our staff members directly. Our support team knows how to assist you and will help you when needed, but pressuring them is not acceptable. If you have major concerns, please email us at [email protected].

5.Login Procedure:

• Signing In: To access your JioHotstar account, you will receive a sign-in code from our product support team. Make sure to request this code from them at the time you are trying to log in on your device.
• Error Reporting: If you encounter an error while logging in or mistakenly sign out, you must provide a proper screenshot of the issue. If our team determines that the problem is not on our end, you will not receive another code for logging in.
• Foolproofing Against Misuse: If you claim to have signed out by mistake, you will need to wait 24 hours before logging in again. For any sign-out issues during your subscription period, please send a screenshot for verification so we can assist you promptly.

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