Usage Guidelines & Policies for Zee5 Private

Usage Guidelines

1. Voucher Activation Instructions

• Use on Non-Premium Accounts Only: The activation voucher can only be redeemed on a Zee5 account where no premium subscription has been activated before. Ensure your account meets this requirement before attempting to redeem the voucher.
• Redeem Within 24 Hours: Once you receive the voucher code, you must redeem it within 24 hours.
  • If your voucher code does not work within this timeframe, we will provide you with a free replacement.
  • Any issues arising after the 24-hour redemption window will be considered your responsibility, and no replacement or refund will be provided.

2. Keep Your Account Secure

• Don’t Share Your Voucher Code: The voucher is for personal use only. Sharing the code with others may result in unauthorized use, and no replacement will be provided in such cases.
• One Account = One Voucher: Use one voucher per account. Sharing your account after activation is discouraged to maintain subscription security.

3. Activation Process

• Self-Activation: After purchasing, you will receive an email with your voucher code and step-by-step activation instructions. Follow the instructions provided to activate your Zee5 premium plan.
• No Additional Support Needed: This is a self-activation process, and you are responsible for completing it. Follow the instructions carefully to avoid errors.

4. Customer Support

• Contact for Issues Before Redemption: If you encounter issues with your voucher within the first 24 hours, contact our support team immediately. Provide your purchase details and proof of the issue (e.g., screenshots).
• Post-Redemption Issues: Any issues arising after the 24-hour redemption window will be considered a customer error, and no support, replacement, or refund will be provided.