Usage Guidelines and Policies for Zee5 Premium

1. Keep Your Account Private:

Don’t Share Your Login Details: Your Zee5 Premium account is for your personal use only. Keep your login information secure and do not share it with anyone.
1 Screen = 1 Device: Use the account on one device only. If you need to use Zee5 on more than one device, please contact our support team for assistance or purchase an extra screen plan. Each plan allows access for 1 device only, so additional screens require a separate purchase.

2. Account Management:

Avoid Changes: Do not make changes to billing, subscription settings, or payment methods on your account. If you need any assistance, reach out to our support team.
No Unauthorized Access: The Zee5 account details we provide are exclusively for logging into your subscription. Do not attempt to modify or interact with Zee5's account management settings directly. Unauthorized changes may lead to termination of your subscription without notice.

3. Subscription Management:

Proper Management: Each subscription account is managed by our team, ensuring that all billing is handled correctly. We use no shortcuts, and everything is billed appropriately to provide you with a smooth viewing experience. Just follow these basic guidelines to enjoy your shows on Zee5 without interruptions.

4. Support & Rules:

We’re Here to Help: Following these guidelines will ensure a smooth experience. If you face any issues, our support team is here to assist you.
Stick to the Guidelines: Adhering to these rules will help you enjoy Zee5 Premium without interruptions.
Agreement: By purchasing a Zee5 Premium subscription from Genflix, you agree to follow these guidelines.

5. Customer Support & Conduct:

Support and Conduct: Our support staff is here to assist you. However, any form of spam or inappropriate behavior towards our staff will result in immediate termination of your subscription without further notice. Do not spam or call our staff members directly. Our team is well-trained to assist you, and inappropriate behavior is unacceptable. For major concerns, please email us at [email protected].

Signing In: To access your Zee5 account, you will receive a sign-in code from our product support team. Make sure to request this code from them at the time you are trying to log in on your device.
Error Reporting: If you encounter an error while logging in or mistakenly sign out, you must provide a proper screenshot of the issue. If our team determines that the problem is not on our end, you will not receive another code for logging in.