Frequently Asked Questions (FAQs)


1. What do I get with a Chaupal subscription from Genflix?

You get unlimited access to Chaupal’s library of movies, TV shows, and exclusive content at a reduced price. Enjoy streaming on one device at a time. For more details, refer to our product description and usage guidelines.

2. How will I receive my Chaupal account details?

Your account details will be sent immediately via email after purchase. You’ll also receive a message with the details on WhatsApp. During busy periods, delivery may take up to 24 hours. For more information, see our delivery policy.

3. Can I use the Chaupal account on multiple devices at once?

No, the account can only be used on one device at a time. If you need to watch on more devices, you will need to purchase additional screens. Refer to our usage guidelines for more details.

4. What if I have trouble with my Chaupal account?

If you encounter any issues, please contact us at [email protected] or via WhatsApp. We’ll assist you with resolving the problem or provide a replacement if necessary. Check our support and rules for more information.

5. Can I change the payment details or billing settings on my Chaupal account?

No, you should not change any payment or billing settings. Making such changes will lead to termination of your subscription without a replacement or refund. Please refer to our usage guidelines for more information.

6. Where should I log in to watch Chaupal?

Log in through the Chaupal app on your phone or at chaupal.tv on your laptop. Do not use other apps or websites for logging in. For detailed login instructions, see our login instructions.


If you have additional questions, please refer to our instructions and policies or contact our support team at [email protected].