1. What do I get with a Prime Video subscription from Genflix?

You get unlimited access to Prime Video’s library of movies, TV shows, and exclusive content at a lower price. Enjoy streaming on one device at a time. For more details, refer to our product description and usage guidelines.

2. How will I receive my Prime Video account details?

Your account details will be sent immediately via email after purchase. You’ll also receive a message with the details on WhatsApp. During busy periods, delivery may take up to 24 hours. For more information, see our delivery policy.

3. Can I use the Prime Video account on multiple devices at once?

No, the account can only be used on one device at a time. If you need to watch on more devices, you will need to purchase additional screens. Refer to our usage guidelines for more details.

4. What if I have trouble with my Prime Video account?

If you encounter any issues, please contact us at [email protected] or via WhatsApp. We’ll assist you with resolving the problem or provide a replacement if necessary. Check our support and rules for more information.

5. Can I change the payment details or billing settings on my Prime Video account?

No, you should not change any payment or billing settings. Making such changes will lead to termination of your subscription without a replacement or refund. Please refer to our usage guidelines for more information.

6. Where should I log in to watch Prime Video?

Log in through the Prime Video app on your phone or at primevideo.com on your laptop. Do not use the Amazon Shopping app or other Amazon services. For detailed login instructions, see our login instructions.


If you have additional questions, please refer to our instructions and policies or contact our support team at [email protected].